Refunds
Last updated 8 August 2026
Fourteen days, no questions asked. Email hello@shipr.gg with your Paddle receipt and the refund is issued. You do not have to explain why.
Why this is easy to offer
Ten levels are free before you pay anything, and they are the same game as the other fifty. Nobody should be buying the Festival Gift Pack without knowing exactly how it plays, so a refund request usually just means it was not for you — which is fine.
How to request one
- Email hello@shipr.gg from any address, quoting the transaction id (
txn_…) or the order id on your receipt; or - Reply to the Paddle receipt email, or use the support link inside it.
Either route works. Requests are answered within one business day.
How the money comes back
Paddle.com Market Ltd is the Merchant of Record, so the refund is issued by Paddle to your original payment method. UPI and card refunds typically land within 3–10 business days depending on your bank. The full purchase price is refunded, including any tax that was collected.
After a refund
The unlock ends when the refund is issued and the game returns to the free levels. Your progress and star ratings are not touched.
Chargebacks
Please email first. A refund takes a day and costs you nothing; a chargeback takes weeks and gets you the same money back. No refund request has ever been refused here.